FAQs

Got a question about Chronos One Escape Rooms in Eltham?

Find answers about bookings, families, children, birthdays, team building, accessibility and what to expect on the day.

General Booking & Gameplay

What is an escape room?

An escape room is a private, team-based experience where your group solves puzzles, uncovers clues and completes challenges within a set time. Each room has its own theme, story and mission, making it a fun indoor activity for families, friends, birthdays, date nights and teams.

Are your escape rooms private?

Yes. All bookings at Chronos One Escape Rooms are private for your group. You will never be mixed with strangers, making our games ideal for families, children, teenagers, couples, birthday groups and corporate teams.

Will we be locked in?

No. You can leave our games at any time if you need a break, need the toilet or would prefer to step out. A member of our team will be available to help. Please note that the game clock will usually continue to count down while you are outside the room.

How long does the experience last?

Each escape room lasts up to 60 minutes. We recommend allowing a little extra time before and after your booking for your briefing, questions and group photos.

Do we need previous escape room experience?

No. First-time players are very welcome. Our game masters will explain everything before you begin and can provide hints during the game if your group needs support.

How many people can play?

Our escape rooms are designed for groups of 2-6 players. If you are planning a larger group, birthday party, school trip or team-building event, please contact us and we will advise on the best way to arrange your visit.

I already booked. Can I add more people?

Yes, provided the room capacity allows it. All our games are private, so you can add extra players by phone, by email or when you arrive for your game.

Do you have parking?

We do not have on-site parking, but local parking is available nearby. For our Eltham venue, many visitors use the nearby Sainsbury’s car park. Please check current parking tariffs and allow extra time before your booking.

Where are you based?

Chronos One Escape Rooms is based in Eltham, South East London. We welcome visitors from Greenwich, Blackheath, Lewisham, Bromley, Sidcup, Bexley, Woolwich and the surrounding areas.

Can we talk to someone before booking if we are unsure?

Yes. If you are unsure which room is best for your group, please contact our friendly team and we will be happy to help you choose the most suitable experience.

Families & Children

Are your escape rooms suitable for children and families?

Yes. Chronos One Escape Rooms is a popular choice for families looking for indoor things to do in Eltham and South East London. Our games are private, puzzle-led experiences that encourage teamwork, communication and problem-solving.

What age are your escape rooms suitable for?

Children are welcome when accompanied by at least one adult. Younger children can enjoy taking part as part of a family group, although the puzzles are usually best suited to older children, teenagers and adults. If you are unsure which room is most suitable, please contact us before booking.

Which escape room is best for families?

The Temple of the Forbidden Idol is a great choice for families, first-time players and mixed-age groups. Return to Neverland is also a strong family option, especially for groups looking for a magical and playful adventure.

Which room is best for a children’s birthday party?

Return to Neverland is a popular choice for children’s birthday parties and younger family groups. The Temple of the Forbidden Idol is also a good option for mixed-age birthday groups and first-time escape room players.

Are your rooms scary?

Most of our rooms focus on story, puzzles and atmosphere rather than jump scares. Nightmare on Ripper Street has a darker theme and is better suited to brave teens, adults and groups who enjoy a more intense atmosphere. If you are booking for children or nervous players, please speak to our team for advice.

Can parents take part?

Yes. Parents and guardians are encouraged to take part, especially with younger players. Escape rooms work best when everyone gets involved, searches for clues and helps solve the puzzles together.

Weekday Family Bookings

Do you offer weekday family sessions or offers?

Yes. We offer weekday family bookings from Monday to Thursday, outside of school holidays. These sessions are ideal for families looking for a relaxed midweek activity or quieter indoor thing to do in Eltham.

The family offer is automatically applied when adding 2 adults and up to 2 children to your basket, excluding our horror games.

Are weekday sessions quieter than weekends?

Generally, yes. Weekday sessions tend to be calmer and less busy, which many families, first-time players and SEN-friendly groups prefer.

Are weekday sessions good for home education groups or school-age children?

Yes. Weekday sessions can work well for home education groups, school-age children and families looking for a teamwork-based activity outside the busiest weekend periods.

SEN & Accessibility

Do you offer SEN-friendly or low-sensory sessions?

Yes. We can offer SEN-friendly and lower-sensory sessions where adjustments may be made to lighting, sound, pacing and host support where possible. Our aim is to make the experience calmer and more accessible for groups who may benefit from additional reassurance.

How do I request SEN support for my group?

Please let us know in advance if your group would benefit from SEN-friendly adjustments. You can also speak to the team when you arrive, but advance notice helps us prepare the best possible experience for your group.

What adjustments can be made during SEN-friendly sessions?

Adjustments may include:

• Reduced lighting where possible
• Reduced or removed loud audio cues where possible
• Clearer instructions from our hosts
• Flexible pacing and additional reassurance
• Support if a player needs to step out during the game

If your group has specific needs, please contact us before booking and we will do our best to help.

Are SEN-friendly sessions private?

Yes. All of our escape room sessions are private for your group, including SEN-friendly sessions.

Can someone leave the room if they feel overwhelmed?

Yes. Players can leave the room at any time and a host will assist them. We want every group to feel safe, supported and comfortable during their visit.

On-the-Day Reassurance

What should we wear?

Wear comfortable clothing and shoes. You do not need any special equipment, and the games are designed for normal everyday clothing.

When should we arrive?

Please arrive around 10 minutes before your booking time. This gives us time to welcome your group, explain the rules and begin your game promptly.

What if someone in our group feels overwhelmed during the game?

Our hosts monitor every session and are always available to help. If someone needs a break or support, please let us know and we will assist where possible.

Can we leave the room if needed?

Yes. You can leave the room at any time, and a host will assist you.

Can we take photos inside the room?

To protect the puzzles and surprises for future players, photography is not usually allowed inside the escape rooms. Our team will be happy to help with group photos before or after your game.

Corporate & Group Bookings

Do you offer corporate bookings or team-building sessions?

Yes. Chronos One Escape Rooms is a great choice for corporate team-building, office socials, staff rewards and small group events in Eltham and South East London. Our private escape rooms encourage communication, teamwork, problem-solving and time management.

Do you offer corporate or team-building sessions during the week?

Yes. We host corporate and team-building sessions during the week, subject to availability. Weekday sessions are often a good choice for work teams looking for a private group activity away from the office.

Can you host birthdays or special occasions?

Yes. Our private escape rooms are popular for children’s birthdays, teen birthdays, adult birthdays, date nights, celebrations and private parties. Please get in touch if you would like help choosing the best room for your group.

Do you offer school trips or educational group bookings?

Yes. Escape rooms can be a fun way for students to practise teamwork, communication, logic and problem-solving. Please contact us to discuss school trips, youth groups or educational bookings.

How do we enquire about a group booking?

Please contact us by email and our team will do their best to help: [email protected]

Dos & Don'ts

What if I am intoxicated?

Escape rooms and alcohol are not a great mix. Drinks are best enjoyed after the experience while celebrating your escape. Anyone under the influence of drugs or alcohol may be refused entry, and your booking cost will not be refunded.

What if I arrive late?

If you arrive late for your booking, we reserve the right to deduct time from your game. However, we will always try our best to give you the full 60-minute experience where possible.

If you arrive too late for your booking to be run, the booking will be classed as a no-show and no refund will be given. We ask that guests arrive around 10 minutes before their booking time.

Bookings & Refunds

Can I cancel or change my booking?

As an event-based service, we are unable to offer refunds, but we will reschedule bookings if enough notice is given. Please contact us directly: [email protected]

Any games missed without prior notice will be treated as a no-show and will not be refunded or rescheduled.

Games that are rescheduled at late notice will be charged a £20 reschedule fee to cover rota’d staff wages.

How is my card information handled?

Online payments are taken securely using Stripe. You can find more information about Stripe here: stripe.com/gb.